Terms & Conditions

1. Definitions

• “Platform” means the TaylinAI AI operations platform, including all features, APIs, and associated services.
• “Workspace” means the billing and operational unit within the Platform assigned to a Customer.
• “Authorised User” means any individual granted access to a Workspace by the Customer.
• “Content” means prompts, agents, skills, data connections, and any other material you create or upload to the Platform.
• “LLM Provider” means a third-party AI model provider (such as OpenAI, Anthropic, or Microsoft Azure AI) whose services are accessible via the Platform.
• “Subscription” means a paid plan (Starter, Professional, or Enterprise) or a free Trial.
• “Trial” means a 30-day free access period provided to direct sign-ups.

2. Account Registration and Responsibilities

To use the Platform you must create an account using a valid work email address or authenticate via a supported identity provider. You agree to:

• Provide accurate and complete registration information
• Keep your credentials secure and not share them with others outside your Authorised Users
• Notify us immediately at security@taylinai.com if you suspect unauthorised access
• Ensure all Authorised Users comply with these Terms
• Be responsible for all activity occurring under your Workspace

You must be at least 18 years old and have the authority to enter into a binding contract on behalf of your organisation to create an account.

3. Free Trial

Direct sign-ups (not via Azure Marketplace) receive a 30-day free trial with full platform access. No payment details are required during the trial period.

• Trials begin on the date of workspace creation
• After 30 days, access is suspended until you upgrade to a paid plan
• We reserve the right to modify or terminate the trial offering at any time with reasonable notice
• Content created during a trial is retained for 30 days after trial expiry
• One trial per organisation — creating multiple trial accounts to extend access is prohibited

4. Subscriptions and Billing

4.1 Plans

Paid subscriptions are available on Starter and Professional tiers, billed monthly per agent seat. Enterprise pricing is available on request. Prices are displayed in GBP on our pricing page and are exclusive of VAT.

4.2 Payment

Direct subscriptions are processed via Stripe. By subscribing you authorise us to charge the payment method on file at the start of each billing period. Azure Marketplace subscriptions are billed directly through your Microsoft Azure account in accordance with Microsoft's billing terms.

4.3 Seat Changes

Adding agent seats mid-cycle results in prorated charges for the remainder of the billing period. Seat reductions take effect at the next renewal date.

4.4 Late Payment

If payment fails, we will retry for up to 7 days and notify you by email. After 7 days of non-payment your account will be suspended (read-only access). After 30 days of non-payment, your subscription will be cancelled and the data retention policy in Section 9 will apply.

4.5 Refunds

Subscription fees are non-refundable except where required by applicable law or as expressly stated at time of purchase. If you believe a charge is in error, contact billing@taylinai.com within 14 days of the charge.

4.6 Price Changes

We may change subscription prices with at least 30 days' written notice. Continued use after the effective date of a price change constitutes acceptance.

5. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable law, regulation, or third-party rights
• Generate, store, or distribute unlawful, harmful, defamatory, or obscene content
• Circumvent or attempt to circumvent platform security controls, rate limits, or usage caps
• Reverse-engineer, decompile, or disassemble any part of the Platform
• Use the Platform to develop a competing product or service
• Share access credentials with individuals who are not Authorised Users
• Introduce malware, viruses, or malicious code
• Conduct unauthorised penetration testing or security scanning
• Harvest or scrape data from the Platform using automated means
• Use the Platform in a manner that damages, disables, or impairs infrastructure

Detailed AI-specific usage restrictions are set out in our Fair Use Policy, which forms part of these Terms.

6. Intellectual Property

6.1 Our IP

All rights in the Platform, including software, design, documentation, trademarks, and underlying technology, are owned by or licensed to Taylin Digital Ltd. These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Platform during your subscription term.

6.2 Your Content

You retain all intellectual property rights in your Content. By uploading Content to the Platform, you grant us a limited licence to process, store, and transmit that Content solely to provide the Platform services to you. We do not claim ownership of your Content and do not use it to train AI models.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the Platform, you grant us a perpetual, irrevocable, worldwide licence to use that feedback without obligation or compensation.

7. Confidentiality

Each party may have access to Confidential Information of the other. Both parties agree to:

• Keep Confidential Information strictly confidential
• Use Confidential Information only for the purposes of these Terms
• Not disclose Confidential Information to third parties without prior written consent
• Apply at least the same degree of protection as applied to their own confidential information

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Data Processing

Where you use the Platform to process personal data of your end users or clients, you are the data controller and we act as your data processor. Our processing of that data is governed by our Privacy Policy and, for enterprise customers, a Data Processing Agreement (DPA) available on request at legal@taylinai.com.

You are responsible for ensuring you have a lawful basis under UK GDPR for any personal data you input into the Platform, including data sent to LLM providers via the Platform.

9. Data Retention on Cancellation or Termination

Upon cancellation or termination of your subscription:

• Your workspace enters a 30-day retention window — all data is preserved and you may export it
• After 30 days, all workspace data is permanently deleted from our systems
• Billing records are retained for 7 years as required by law
• Anonymised, aggregated usage statistics may be retained indefinitely

You are responsible for exporting any Content you wish to retain before the end of the 30-day window. We are not liable for any loss of data after this period.

10. Service Availability

We target 99.5% monthly uptime for the Platform, excluding scheduled maintenance and events beyond our reasonable control. Scheduled maintenance will be communicated with at least 24 hours' notice where possible. We do not provide an SLA guarantee on Starter or Professional plans; SLA commitments are available as part of Enterprise agreements.

LLM provider availability is outside our control. We are not liable for interruptions caused by third-party AI model providers.

11. Warranties and Disclaimers

We warrant that the Platform will materially conform to its documentation during your subscription term. We will use commercially reasonable efforts to correct material non-conformances reported to us.

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” TO THE EXTENT PERMITTED BY LAW. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED OUTPUTS ARE PROBABILISTIC AND MAY BE INACCURATE. YOU ARE RESPONSIBLE FOR REVIEWING ALL AI OUTPUTS BEFORE RELYING ON THEM.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total aggregate liability to you under or in connection with these Terms shall not exceed the total fees paid or payable by you in the 12 months preceding the claim
• We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, loss of data, or business interruption, even if advised of the possibility of such damages
• Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law

13. Indemnification

You agree to indemnify, defend, and hold harmless Taylin Digital Ltd and its officers, directors, and employees from any claim, demand, loss, or expense (including reasonable legal fees) arising from: (a) your use of the Platform in violation of these Terms; (b) your Content; or (c) your violation of any applicable law or third-party rights.

14. Term and Termination

These Terms remain in effect for the duration of your subscription. Either party may terminate:

• You: cancel your subscription at any time via the Billing settings page. Termination takes effect at the end of the current billing period.
• Us: we may suspend or terminate your account immediately if you materially breach these Terms and fail to cure the breach within 7 days of written notice; or immediately for serious breaches such as illegal activity, non-payment after the grace period, or abuse of the platform.

15. Changes to the Platform and Terms

We may modify the Platform, add or remove features, or update these Terms from time to time. We will give at least 30 days' notice of material changes to these Terms via email. Your continued use after the effective date of changes constitutes acceptance.

16. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory local consumer protection laws require otherwise.

Before commencing legal proceedings, the parties agree to attempt to resolve any dispute in good faith through direct negotiation for a period of 30 days.

17. General

• Entire agreement: These Terms, together with the Privacy Policy and Fair Use Policy, constitute the entire agreement between the parties.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce it later.
• Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure: Neither party is liable for delays or failures caused by events beyond reasonable control, including internet outages, natural disasters, or regulatory actions.
• Notices: Legal notices to us should be sent to legal@taylinai.com.