TaylinAI — Terms of Service
Version 2026-09-25.
These terms are between Taylin Digital Ltd, a company registered in England and Wales (company number 16167475, VAT number 483 6281 66), whose registered office is at 90 Brixton Hill, London SW2 1QN ("Taylin", "we", "us"), and the organisation accepting them ("you", "your organisation").
You are accepting these terms on behalf of your organisation. By accepting, you confirm you are authorised to do so. The Service is for businesses and other organisations, not for consumers.
1. What this agreement covers
1.1 TaylinAI is a platform for managing, testing, approving and auditing your organisation's use of artificial intelligence models ("the Service").
1.2 These terms govern your organisation's use of the Service, whoever pays for it. If an IT partner supplies TaylinAI to you, you have a separate agreement with them about price, support and contract length. This agreement is between you and Taylin, and covers the Service itself. Where the two differ on a point this agreement covers, this agreement governs the Service; your agreement with your partner governs your commercial relationship with them.
1.3 Our Data Processing Agreement ("DPA") forms part of these terms. If you have signed an order form with us (for example for an Enterprise plan), it also forms part of this agreement. If they conflict: the order form prevails on commercial terms, the DPA prevails on the processing of personal data, and these terms prevail on everything else.
2. Partner-administered accounts
Your organisation's account may be set up and administered by an IT partner ("your Partner").
2.1 Where that applies, you will have been shown who your Partner is, and exactly which permissions they are asking for and what each lets them see, before your account was linked to them. You granted that access deliberately, and a record of your acceptance is kept.
2.2 Your Partner acts on your instructions, not ours. Depending on the permissions you grant, they can set up your working environments, manage who has access, set token limits, configure which AI models may be used, choose approvers, build and configure assistants and prompts, and set up usage reports. They act as your agent when they do so. Taylin is not responsible for your Partner's decisions or configuration.
2.3 What your Partner can and cannot see. Your Partner cannot see your chat history, the history of what was run, or AI answers through the Service. Depending on the permissions you grant, they can see your staff names and each person's usage and spend, the names of your working environments, the titles and instructions of assistants and prompts, the names of folders, sites and files in libraries you have connected, and counts and types of personal-data detections. Privacy and spend alerts about your account are sent to your Partner as well as to you. These alerts contain names and figures, never the content of messages or documents.
2.4 You can withdraw your Partner's access at any time, without giving a reason and without Taylin's permission, from your organisation's settings. You can also block an individual person at your Partner while leaving the rest of their access in place. Withdrawal takes effect immediately.
2.5 You can see a record of every change your Partner makes in your account. We keep that record for seven years.
2.6 Your Partner cannot connect your Microsoft 365 data (email, files, calendars) on your behalf through the Service. Only someone with the authority to approve it in your own Microsoft tenant can do that.
2.7 Your Partner cannot grant anyone access to eDiscovery (section 5.9).
2.8 If you stop working with your Partner, your account and its contents remain yours. You may move to another partner or deal with Taylin directly. We will not withhold your account or your data to protect a partner relationship.
3. Accounts, users and seats
3.1 Your subscription includes a number of user seats. A seat is a person, counted once however many working environments they belong to. Additional seats are sold in packs of five.
3.2 You are responsible for who you allow into your account and for what they do there. Invitations can only be sent to email addresses on your organisation's own domain.
3.3 Access is via Microsoft sign-in or a TaylinAI account. Where your staff sign in with Microsoft, your own Microsoft security settings (such as multi-factor authentication and Conditional Access) apply. Keep credentials secure and tell us promptly if you believe an account has been compromised.
3.4 Free trial. A free trial taken directly with us lasts 30 days. It includes the features of the Professional plan except API access, batch runs and eDiscovery, up to five people and a fixed allowance of AI usage. A trial arranged through a Partner may differ, as your Partner will tell you. We will remind you before your trial ends. If you do not subscribe, we keep your data for 30 days after the trial ends so you can upgrade without losing anything, remind you again, and then delete it.
4. Fees and payment
4.1 If a Partner supplies your Service, you pay them, not us, on the terms you agreed with them. Taylin does not set, see or control that price.
4.2 If you contract with Taylin directly, fees are as shown on our website or in your order form, payable in advance: monthly by card or Direct Debit, or annually or quarterly where agreed. All fees exclude VAT, which is added at the applicable rate.
4.3 Price changes. We may change the price of monthly plans on at least 30 days' written notice. Prices for an annual or other fixed term are fixed for that term.
4.4 Larger agreements. For larger agreements (for example more than 50 seats or £500 a month), we may require payment annually or quarterly in advance, or by Direct Debit, or may invoice your organisation directly even where a Partner introduced you. We will tell you before you commit.
4.5 If payment is not made. Whether we are paid by you or by your Partner, if an amount due to us for your organisation remains unpaid:
- from day 30, we will contact you directly (not only your Partner), explain the position, and offer you the option to pay us directly or move to another partner. Your service continues as normal during this time;
- from day 45, we may place your account in limited mode: your people can still sign in, read and export everything in your account, but new AI runs are paused;
- from day 75, we may suspend access to the Service.
We will always give you at least 14 days' written notice before each of these steps. Access is restored as soon as the arrears are settled or you move to direct payment or another partner. We never delete your data while unpaid amounts are in dispute or during limited mode or suspension, and you can ask us for an export at any time. By accepting these terms you agree we may take these steps where your Partner does not pay us, even if you have paid your Partner. We would rather tell you plainly than surprise you later, and in practice we will do everything we can to move you to direct payment or another partner first.
5. Your data
5.1 Your data is yours. You keep all rights in the content you put into the Service and the outputs you generate from it. We claim no ownership of it.
5.2 We do not train AI models on your data, and our contracts with model providers do not allow them to. Your content is not used to improve models for other customers.
5.3 We process personal data in your content as your processor under UK GDPR, on your instructions, for the purpose of providing the Service, as set out in the DPA. Where your Partner administers your account, their instructions within the permissions you granted are treated as yours for that purpose.
5.4 Sub-processors. The DPA lists our sub-processors. We will give at least 30 days' notice before adding or replacing one, and you may object on reasonable data protection grounds.
5.5 Where your data is stored and processed. Your data is stored in Microsoft Azure data centres in the United Kingdom. AI processing on our standard models takes place inside the EU Data Boundary (Microsoft Azure, Sweden). Some models and features are processed outside the UK and EU: Claude models (Anthropic), web search from an assistant, and any model the Service labels "Outside EU". The Service shows where each model runs. If your organisation has a residency requirement (and for regulated professions it may), you are responsible for restricting your account to models and features that meet it. The Service provides controls for this.
5.6 Retention. While your account is active, conversations, task runs and compliance events are kept for 180 days (365 days on Enterprise). Records of AI runs and changes to your account are kept for 180 days on Starter, 365 days on Trial and Professional, and for the life of your agreement on Enterprise. Records of your Partner's actions are kept for seven years. After that, records are deleted automatically.
5.7 Export and deletion. You can export your data at any time while your account is active. On termination we keep it for 30 days so you can retrieve it, then delete it. You can ask us to delete it sooner. Backup and recoverable copies expire within 30 days of deletion.
5.8 Confidentiality. We treat your content as confidential and will not disclose it except as needed to provide the Service, to our sub-processors under the DPA, or as required by law.
5.9 eDiscovery. eDiscovery can search every mailbox and SharePoint site in your organisation. It is not available during a free trial taken directly with us. It is available only to people your organisation's owner has granted it to with a recorded reason, and only after someone with the authority to do so in your Microsoft tenant has approved it. Every grant is notified to your owners and your registered contact.
5.10 Office add-in. If your people use the TaylinAI add-in for Outlook or Word and choose to run a prompt on an email or document, the text they choose is sent to the selected AI model in the same way as any other run, with the same controls and records.
6. Using the Service responsibly
6.1 You agree not to use the Service:
- unlawfully, or to produce unlawful material;
- to try to break, overload, reverse-engineer or gain unauthorised access to it, or to get around its safety, approval or spending controls;
- to process personal data you have no lawful basis to process;
- to infringe anyone's intellectual property or privacy;
- to generate material intended to deceive, harass or defraud, or to impersonate a real person;
- to make decisions that have legal or similarly significant effects on individuals (for example about employment, credit, housing, education or care) without meaningful human review;
- to resell or provide the Service to third parties except through an agreement with us; or
- in breach of the acceptable use policies of the AI model providers you route requests to.
6.2 We may suspend access without notice where we reasonably believe the Service is being used to cause harm or in serious breach of this section. We will tell you why as soon as we can.
7. AI outputs — please read this one
7.1 AI outputs can be wrong. They can be plausible and wrong, which is worse. Outputs may be inaccurate, incomplete, biased, or out of date.
7.2 Outputs are not professional advice (legal, financial, medical, or any other kind) and must not be relied on as such.
7.3 You are responsible for reviewing outputs before relying on them or passing them to anyone else. This matters particularly if you are in a regulated profession: your professional obligations to your own clients are not reduced by using the Service. Its governance features help your review; they do not replace it.
7.4 We give no warranty that any output is accurate or fit for a particular purpose.
8. Availability and support
8.1 The Service runs on Microsoft Azure, and its service levels are backed by Microsoft Azure's own. We aim to keep it available but do not guarantee uninterrupted access. Any specific uptime commitment applies only if it is set out in your order form. We may carry out maintenance, giving notice where we reasonably can.
8.2 If a Partner supplies your Service, they provide your first-line support. Contact them first. Where a problem lies with the Service itself, they will raise it with us.
8.3 You may always contact Taylin directly about this agreement, about your data, or about your Partner's access to your account, including to withdraw it: support@taylindigital.com.
9. Intellectual property
9.1 The Service, its software and its documentation remain ours. We grant you a non-exclusive, non-transferable right to use it for your organisation's own business while this agreement lasts.
9.2 If you give us feedback or suggestions, we may use them without obligation to you.
10. Liability
10.1 Nothing in this agreement limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
10.2 Subject to 10.1, neither party is liable for loss of profit, revenue, business, anticipated savings or goodwill, or for any indirect or consequential loss.
10.3 Subject to 10.1 and 10.4, each party's total liability in any twelve-month period is limited to the greater of (a) the fees paid to Taylin in respect of your organisation in the twelve months before the claim, and (b) £1,000. Where a Partner supplies your Service, "fees paid to Taylin" means what your Partner paid us for your organisation, not what you paid your Partner.
10.4 For breach of our data protection obligations under the DPA, our total liability is limited to twice the amount in 10.3.
10.5 10.3 does not limit your obligation to pay fees you owe us directly.
10.6 You are responsible for your use of AI outputs, as set out in section 7.
11. Term and termination
11.1 This agreement runs while your organisation uses the Service, or for the term in your order form.
11.2 You may stop using the Service at any time. If a Partner supplies it, notice periods and charges are as agreed with them. If you pay us directly on a monthly plan, cancellation takes effect at the end of the month already paid for.
11.3 Either party may terminate on 30 days' written notice, or immediately if the other materially breaches this agreement and does not remedy it within 30 days of being asked.
11.4 On termination, section 5.7 governs your data. Sections 5.8, 9, 10 and 12 survive.
12. General
12.1 Changes. We may update these terms. For material changes we will give at least 30 days' notice, and where a change materially disadvantages you, you may terminate without penalty before it takes effect.
12.2 Notices. Notices to us must be sent to legal@taylindigital.com. We will send notices to the contact email registered for your organisation.
12.3 Neither party is liable for failure caused by events beyond its reasonable control.
12.4 We may refer to your organisation as a customer only with your prior written consent.
12.5 This agreement does not create a partnership, agency or employment relationship between you and Taylin. Your Partner is not our agent and cannot bind us.
12.6 You may not assign this agreement without our consent, which we will not unreasonably withhold. We may assign it to a successor to our business, with notice to you.
12.7 This agreement, with the DPA and any order form, is the entire agreement between us about the Service.
12.8 A person who is not a party has no right to enforce this agreement under the Contracts (Rights of Third Parties) Act 1999.
12.9 Governing law. This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Taylin Digital Ltd · 90 Brixton Hill, London SW2 1QN · Company No. 16167475 · VAT No. 483 6281 66 · legal@taylindigital.com · support@taylindigital.com